JOB DESCRIPTION AND APPLICATION PROCESS

Job Title: Learn and Earn Eligibility Field Service Agent

City of Pittsburgh Learn & Earn Summer Youth Employment Program

Hourly Rate: $15.00 per hour- hours may be flexible (March thru July, 2020)

Report To:   Program Supervisor

City of Pittsburgh

Department of Human Resources/Pittsburgh Partnership 

304 Wood Street, 5th Floor, 

Pittsburgh, PA 15222.

Phone:  412-255-0863

Fax:  412-255-2112

Send Resume and Cover Letter To:   James.Brenner@pittsburghpa.gov

SUMMARY:  Assists higher-level administrators within the City of Pittsburgh’s review of applications to participate in the summer youth employment program known as Learn and Earn.  

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. 
   
   1. Assists in the recruitment of eligible applicants; explains the Learn & Earn Summer Youth Employment Program and distributes applications.
   2. Reviews applications and confidential supporting documentation that has been submitted to the on-line Learn and Earn Application portal.
   3. Determines the correctness and completion of an application and its supporting documentation and certifies the application as eligible, ineligible, or incomplete.  
   4. Determines eligibility of Learn & Earn Summer Youth Employment Program applicants in accordance with eligibility guidelines from, and or required by the City of Pittsburgh, Partner4Work, or other government agencies.  
   5. Enters or modifies electronic data pertaining to Learn and Earn applicants into a central data base. 
   6. Uses spreadsheets to produce reports and track internal information.
   7. Interacts with applicants and their parents, guardians, or other family members by email, text and telephone, to obtain additional supporting information or documentation that may include: financial background and family income and the applicants’ age, address, legal citizenship status. 
   8. Assists in conducting in-service training for other Learn & Earn Summer staff
   9. Identifies problems and recommends and implements, when necessary, approved corrective action
   10. May monitor other program and operational components to ensure compliance with applicable guidelines, laws, regulations.
   11. Assists with other applicant and participant services as need or directed.
   12. May travel to other recruitment facilities or centers in the City of Pittsburgh.

SUPERVISORY RESPONSIBILITIES:  None

QUALIFICATIONS:

Knowledge –

1. Knowledge of public administration, organization and management principles
2. General knowledge of CDBG regulations applicable to the Learn & Earn Summer Youth Employment Program
3. Interviewing and counseling techniques and skills 
4. Knowledge of database, spreadsheet and word processing applications

Ability to – 

1. Prepare written reports, to compile information, and to maintain accurate files and records, both manually and by computer 
2. Use a computer data base and spreadsheet applications
3. Perform work assignments in accordance with established policies and  procedures 
4. Communicate effectively, both orally and in writing 
5. Establish and maintain effective working relationships with supervisors, associates, outside agencies and the general public 
6. Obtain Pennsylvania Act 33/34 Clearance

Education Required: Two years college or university study preferred, or equivalent

Experience: 1 year of work experience in customer service, management, business, human or social 

services, or personnel administration, or an equivalent number of years of education and practical 

experience

Successful candidates will actually be employees of Goodwill of Southwestern PA.   Drug testing and orientation by Goodwill required. 

PHYSICAL DEMANDS: Ability to perform job effectively and safely by utilizing required equipment and to be able to move boxes of promotional materials up to 10-25 pounds.

WORK ENVIRONMENT: General Office. May work evenings or weekends and holidays when needed or necessary (rare occurrences).

TRAINING REQUIREMENTS: Training on the application data base and any training as required by City of Pittsburgh or it’s Learn and Earn partners such as Goodwill of Southwestern PA and Partner4Work.

PERSONAL PROTECTIVE EQUIPMENT REQUIREMENTS: none